For all general enquiries and tech
support, please email us at:

email@mp3backingtrax.com


*Important Note
IF YOU ARE CONTACTING US BECAUSE YOU HAVE NOT RECEIVED YOUR EMAIL WITH THE DOWNLOAD LINKS OR YOU HAVE NOT RECEIVED A REPLY TO AN EMAIL YOU SENT US, PLEASE READ THE FOLLOWING MESSAGE:


DOWNLOAD LINK EMAILS
Download links are emailed to you automatically from our server immediately after your card has been authorized. Depending on how busy the mail server is, this can take between a few seconds and a few minutes if you paid via Paypal, and between 15mins and a few hours if you paid via Worldpay.

If you do not receive your download link email within the times stated above, please first assume that your email provider has not let it be delivered to you, and make adjustments in your mail account before contacting us for support.

Please make sure you set any blockers on your email account to accept all mail from mp3backingtrax.com and mp3 backingtrax.co.uk.

Some email systems have severe filtering systems which block you from receiving emails that you actually want to receive, so make sure you have your account settings set properly to receive emails from us.

To set your email account to receive our emails, please read through our whitelist instructions below
:

REPLIES TO EMAILS YOU SEND US
We reply to ALL emails you send us the same day (usually within a few hours). Some email systems have severe filtering systems which block you from receiving emails that you actually want to receive, so make sure you have your account settings set properly to receive emails from us.

If you do not receive a reply from us within 24 hours, please first assume that your email provider has not let it be delivered to you, and make adjustments in your email account before contacting us for support.

To set your email account to receive our emails, please read through our whitelist instructions below:



See Test Case