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The most common problems customers experience is:

(1) Being unable to submit an order (the order form won't submit) or being unable to add Trax to your shopping cart (the "add to cart" function doesn't work or your shopping cart is "empty" at the checkout.

(2) Download links have not been received

(3) Emails are not being replied to

(4) The samples/audio clips won't play

Please take a look at the following help pages before contacting Technical Support. If the answer to your query is already contained in any of these pages, there may be a delay in responding to your help request.

Related info:

Download links email not received - Troubleshooter

Downloading Purchased Trax - Troubleshooter

Downloading Samples - Troubleshooter

Shopping Cart problems

PayPal ordering problems

Help for AOL users

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Email support:
Help Desk