For
all general enquiries and tech support,
please visit our
HELP DESK
The most common
problems customers experience is:
(1) Being unable
to submit an order (the order form won't submit) or being
unable to add Trax to your shopping cart (the "add to cart"
function doesn't work or your shopping cart is "empty"
at the checkout.
(2) Download
links have not been received
(3) Emails
are not being replied to
(4) The
samples/audio clips won't play
Please take a look at the following
help pages before contacting Technical Support. If the answer
to your query is already contained in any of these pages, there
may be a delay in responding to your help request.
Related info:
• Download
links email not received - Troubleshooter
• Downloading
Purchased Trax - Troubleshooter
• Downloading
Samples - Troubleshooter
• Shopping Cart problems
• PayPal
ordering problems
• Help for AOL users
• zip files
• FAQ
Email support:
Help
Desk
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