Most problems that
customers can experience while using our shopping cart are because
are not enabled on your browser (and/or you are trying to make
an order using an AOL
For best results, always use Microsoft Internet Explorer (5 or
above) and make sure that the privacy settings and
security settings in IE are not set too high (as
this can block the shopping cart from tracking your purchases).
If you are unable to order, check your SECURITY settings and PRIVACY
settings in Internet Explorer (you'll find them at the top left
hand corner under Tools/Internet Options). If they are set above
"medium" your computer may block you from submitting
The next most common thing that stops your computer from being
able to make an order is the MSN toolbar, Google toolbar and Yahoo
toolbar (if you have one of these installed, you'll see the logo
sitting underneath the address bar of Internet Explorer). These
need to be uninstalled or disabled or your computer will constantly
block you from accessing the shopping cart and all you'll see
when you view cart or get to the checkout is an empty shopping
on your browser, these will also cause your PC to block access
to our order system. Some AntiVirus programs will stop ordering
information from submitting.
Please don't hesitate
us if you are experiencing trouble and need any more help.